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Phone Number:	How can we reach you by phone?
Do you own a license:	Yes No We will try to help you regardless, we just need to know
Product Version:	See Help->About on Applications
Actual Results:	If you are having a problem with the product, what are the observed results?
Expected Results:	If you are having a problem with the product, what are the results that you expect to see?
Operating System:
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HMI/OPC Client:	If using an HMI, which one?
Client Connection:	How are you connecting the HMI?
Local/Remote Client:	Is the HMI/OPC client connection on same PC or a different PC
PLC/Controller:
Connection Type:	Serial, Ethernet, Proprietary, Other?
Development Language:	If writing your own code, what tool are you using?

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